upGrad (together with its subsidiaries, and international affiliates, hereinafter "upGrad ," "us," "we," or "our" or “the Company”) is committed to security and management of personal data, to function effectively and successfully for the benefit of our stakeholders, customers and for the community. In doing so, it is essential that people’s privacy is protected through the lawful and appropriate means for handling the personal data. Therefore, we have implemented this privacy policy (hereinafter referred to as ‘‘policy’’).

This policy aims to protect personal data of the various stakeholders connected to our organization. This policy is aimed at providing individuals notice of the basic principles by which the company processes the personal data of individuals (“Personal Data”) who visits, uses, deals with and/or transacts through the website and includes a guest user and browser (hereinafter ‘you’, ‘user’).

This policy is also designed to provide information on how upGrad ensures data security, conducts data transfers and process requests from data subjects.

This policy control applies to all systems, people and processes that constitute the organization’s information systems, including board members, directors, employees and other third parties who have access to Personal Data available within upGrad.

The company is also committed to ensure that its employees conduct themselves in line with this, and other related, policies. Where third parties process data on behalf of upGrad, the Company endeavours to obtain assurances from such third parties that your Personal Data will be safeguarded consistently.

upGrad offers curated and specially designed higher education and industry-relevant certification programs online (“hereinafter individually or collectively referred to as Program”). This Privacy Policy applies to all our services unless specified otherwise.

The Personal Data that we collect about you depends on the context of your interactions with us, the products, services and features that you use, your location, and the applicable laws.

Personal Data is stored in personnel files or within the electronic records (on servers in India or other countries) of upGrad. The following types of Personal Data may be held by the Company, as appropriate, on relevant individuals:

A. Personal Identification Data

• First Name, Last name
• Job title & Company
• Signature
• Photographs

B. Identification Data

• Social security or tax identification numbers
• Aadhaar number and PAN

C. Financial Data

• Bank Account information
• Salary Information
• Payment gateway account details
• E-wallet account details

D. Personal Characteristics

• Age
• Gender
• Date of Birth
• Marital Status
• Nationality

E. Contact Data

• Postal address
• Email address
• Phone number

F. Education and Recruitment Data

• Educational qualification(s)
• Working goals
• Post-qualification experience

G. Electronic Identification Data

• Login credentials (If you are a registered user)
• Visitors IP Data
• Date and time of website visit
• Pages visited and navigation on the website
• Browser being used
• County of accessing website
• Language of the browser being used
• Words searched for
• Pixel tags

H. Inquiries

• Personal Data stated in the form – for example: Name, address, phone number, country
• Subject of Inquiry
• Personal details (Name on the card, billing address)
• Payment details (card numbers, card type)
• Recordings of calls with students and users showing interest in our Program.
• Information about your interactions with customer service and maintenance interactions with us.

I. User Generated Data

• Projects and Assignments submitted
• Peer feedback and grading
• Program performance data
• Response to quizzes, standalone quizzes, exams, and surveys
• Web Cam Recordings (during assessments related to online courses)
• Posts made to public forums through our platform
• Any other information necessary to ensure conformity with test/ assessment rules, area of interests

J. Marketing Data

• Your preferences in receiving marketing information from us
• Your communication preferences

K. Behavioural Data

• Data inferred or assumed information relating to your behaviour and interests based on your online activity on our sites

We do not collect any payments information processed by third-party payment gateway providers.